Energy, Electricity & Gas - Frequently Asked Questions

Can I make a payment online?
We are currently working on a new system that will allow you to view and pay your TRUenergy account online.

What are my payment options?
Click here for information on payment options.

Can I have an extension to pay my account?
Click here for information on a range of payment plans that make managing your budget easier. If you are having trouble paying your account, call us on 133 466.

What payment plans do you have available?
Click here for information on a range of payment plans that make managing your budget easier.

Why is my bill so high?
Click here to for some of the reasons you may be experiencing a high bill. You will also find an energy cost calculator to help work out the cost of running some of your appliances.

Contact us if you have any further concerns about the size of your bill, call 133 466.

Am I entitled to a concession on my account?
Depending on your individual circumstances and the state in which you live, you may be entitled to a concession on your gas and/or electricity account. We have a summary of the different concessions available in each state and the relevant State Government websites that contain more information on concessions. Click here for more details.

What tariff am I on?
The most obvious place to find your tariff is on your most recent account. If you need some assistance, phone us or complete the enquiry form – don’t forget to include your address and account details.

When is my next meter read due?
Details of your next scheduled read are on your account. If you need some assistance, phone us, or complete the on-line enquiry form – don’t forget to include your address and account details.

How can I find out my account balance?
You can contact us either by phone or by completing the enquiry form and we’ll provide you with that information. Don’t’ forget to include your address and account details.

Why is my account estimated?
We try to base all accounts on actual meter reads. When we can’t access your meter we use an estimate based on what we know about your normal use.

What is the NMI on my electricity bill?
The NMI is the National Meter Identifier, which identifies your electricity meter separately to all other meters. This is used when transferring from one retailer to another.

What is the MIRN on my gas bill?
The MIRN is the Meter Installation Reference Number, which identifies the gas meters. It’s important when you’re transferring retailers.